FAQ
All orders placed Monday – Friday before 2pm EST will be processed the same business day and will be shipped within 3-5 prior business days, provided that all authorization criteria has been met.
WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS.
For your protection, we may require proof of identity in the event of the following:
Different billing & shipping addresses entered
Past history of fraud or chargeback has been assigned
Unable to verify billing address information (i.e. non US credit cards)
This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time.
All of our orders are shipped USPS FIRST CLASS.
USPS Global Express Mail : Average 3 to 5 business days
Standard International Shipping : Average 7 to 21 business days
Only items that have been purchased from www.purpleheartclothing.com can be returned using the instructions below. Items purchased in stores can not be returned to www.purpleheartclothing.com and must be returned to the store from which the item(s) were purchased. Store returns must follow that store’s return policy. Purple Heart retail stores cannot accept returns for items purchased online (unless noted otherwise).
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price, not including shipping fees or taxes. Customer is responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Purple Heart Clothing, will reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees back to www.purpleheartclothing.com, customers MUST ship the merchandise back either standard mail or GROUND. If any other methods are used (Next Day, 2nd Day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or miss shipped merchandise.
*Please Note, for international orders Purple Heart Clothing does not reimburse for Duties/Tariffs paid.
All returns must be received within 15 calendar days from date of invoice to receive a refund.
Returns received between 15 and 30 calendar days from date of invoice will receive an online store credit or exchange only.
All returns after 30 calendar days from invoice date will be sent back to you.
All returns MUST be in new and unused condition in original packaging with tags attached.
Invoice # and Billing Name must appear on the Return/Exchange Form.
When exchanging one item for another, the value of the returned item will be applied as a credit towards the new item you are requesting. If the price of the new item is higher, we will charge your credit card for the difference. If the price of the new item is lower, we will credit the balance on your credit card (provided your return was received within 15 calendar days from date of invoice). If your return was received between 15 and 30 calendar days from date of invoice we will refund the difference in the form of an online store credit. Please Note: Returns from separate orders can not be combined for credit towards a single exchange item. If you would like to return items from several orders in exchange for new items(s), please return the items to us and place a new online order for the item(s) you want to buy.
When you exchange one item for another, we will cover the cost to ship the new item(s) to you. We do this to offset the cost you incurred shipping the item back to us. The new item(s) will be shipped at no cost to you via USPS Ground service only. We reserve the right to revoke this policy on a case by case basis in the event we deem a customer is abusing it.
We like to keep our inventory fresh and full of the season’s newest styles. Therefore, most items are not restocked. If you would like to know whether an item will be restocked, please contact our Customer Service Department at: info@purpleheartclothing.com
Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service at: info@purpleheartclothing.com An investigation will be conducted to track the package and check for delivery problems.
DO NOT throw away your box; the shipping company may need to see it for the investigation.